All went well with ordering bench and quality of bench! The delivery By freight company was disaster. Freight company refused to deliver to my home (he claimed low hanging wires when large trucks, Moving vans, etc come down street frequently.) He parked Approximately 2 blocks from my home. I was forced to have him unload on a busy corner. He refused to use dolly to take box to my Home. We were concerned that box would be stolen or mistaken For trash pickup. My husband stood guard for 1 hour waiting on Friend with trailer to lift heavy box and transport to our house.