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Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Please note: All of our furniture is handmade and many items are unique.  The product dimensions listed on our website are approximate and items cannot be returned due to variations.  If you have any questions about our dimensions prior to making your purchase, please contact us.  Once cushions have been removed from their packaging, they cannot be returned. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@chicteak.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chicteak.com and send your item to:  La Place USA - 8251 State Highway 59 - Foley, AL, 36535


Shipping
To return your product, you should mail your product to: La Place USA - 8251 State Highway 59 - Foley Alabama US 36535

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When you cancel your order before it shipped, we will refund your purchase in full.

When you cancel your order after it has shipped, you will be responsible for the shipping charges both ways. So we will deduct the shipping charges for shipping to you and we will charge you for the return shipping.

If an item arrives damaged due to shipping and you have documented the damage on the shipping paperwork, we will work with you to repair or replace the item at our discretion. (See shipping page for more details)


Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.